|
Call
Center Jobs
A call centre or
call center (see spelling differences) is a centralized office used for the
purpose of receiving and transmitting a large volume of requests by
telephone.
A call centre is operated by a company to administer incoming product
support or information inquiries from consumers. Outgoing calls for
telemarketing, clientele, and debt collection are also made. In addition to
a call centre, collective handling of letters, faxes, and e-mails at one
location is known as a contact centre.
A call centre is often operated through an extensive open workspace, with
work stations that include a computer, a telephone set/headset connected to
a telecom switch, and one or more supervisor stations. It can be
independently operated or networked with additional centers, often linked to
a corporate computer network, including mainframes, microcomputers and LANs.
Increasingly, the voice and data pathways into the centre are linked through
a set of new technologies called computer telephony integration (CTI).
|